How do I order an ID Card?

You can order an I card by calling 901-725-7100 option 1. You can also use our TLC Online service. After logging in select "Order ID Card" from the menu.
(To use this service a Username and Passwod is required.)

How do I search for a PCP or Primary Care Case Manager?

You can search for a PCP or Primary Care Case Manager by using our TLC Online service. After logging in select "Search Providers" from the menu.
(To use this service a Username and Passwod is required.)

What are my member benefits?

You can Find your member benefits by clicking here and going to the Member Home page.

How do I contact Customer Service?

You can contact customer service by Dialing 901-725-7100 or 800-473-6523 Option 1 or by email click here for e-mail.

Can track my health status?

Yes you can track your health status by going to the TLC Health Zone. Enter the Zone

Why is EPSDT important?

Children are special people with special needs that are constantly changing. That is why children need health check-ups. Health check-ups are good both when a child is sick and when he/she is not sick. Even if your child looks healthy, he/she may have problems you cannot see. EPSDT (Early and Periodic, Screening, Diagnosis, and Treatment) check-ups can help find problems early, so they can be treated before they get worse. You might hear or see an EPSDT check-up called by another name, such as well-child visit, physical, or exam. Don't worry! They all mean the same thing. Here are some important facts that will help you understand everything you need to know about an EPSDT check-up.